Transition to Inside Services

Hybrid Appointment Options

Beginning March 21, VETSS is offering a hybrid appointment schedule that allows clients the option to be with their pets for some hospital services, or remain curbside during exams. In-hospital visits will prioritize surgical drop-offs, emergencies and sick pets. Our team can help guide you on the most appropriate exam options for your pet’s needs.

We will continue curbside for all other services. This allows us the ability to practice social distancing, while keeping the staff and clients safe as we re-introduce in-hospital visits with fewer restrictions.

The process is simple:

• When you call to schedule your pet’s exam, you will have the option of a limited-contact curbside appointment or to accompany your pet for an in-hospital exam.
• When you arrive for your appointment, please remain in your vehicle with your pet and call us to tell us that you have arrived.
• An assistant will talk to you on the phone prior to the exam to take medical history information. Once complete, the assistant will come to your car to escort you and your pet to the exam room.
• Only ONE person is allowed to accompany the pet inside for the exam.
• Masks are requested inside our facility at all times. If you do not have one, we can provide you with one.
• The doctor will complete your pet’s exam in the room with you. We kindly ask that you maintain as much distance as possible for our staff and doctors while in the exam room. As we have done prior to the pandemic, treatments, blood draws and procedures like anal gland expressions will be completed in our treatment area in order to allow for the safest overall experience and greatest social distancing opportunity.
• Once your pet’s exam is complete, please remain in the exam room. One of our client service representatives will work with you to schedule follow up appointments and collect payment for today’s visit.