Forms & DirectionsPrepare for a Visit
Veterinary Clinic Appointments
Complete this form to quickly and easily book an appointment with one of our veterinarians. We’ll reach out to you to confirm your reservation.
Prescription Refill Requests
Request prescription refills to be delivered straight to your door or for fast pick-up at the practice.
We're located across from the Charlottesville Albemarle Airport (CHO).
Please call ahead when possible.
VETSS proudly serves all of the greater Charlottesville region: From Harrisonburg to Richmond, including Fluvanna, Orange, Albemarle, Culpeper, Rockingham, Greene, Madison, Louisa, and Augusta Counties.
What to Expect
Whether you visit VETSS for an emergency, an appointment, or a walk-in, you’ll be treated with courtesy and professionalism.
Emergencies are our specialty, and we do everything in our power see them quickly. If you are here for an emergency and called ahead, a veterinary technician will be waiting for you upon arrival. They will take your animal to a critical care area, where our attending veterinarians will work to stabilize its condition. If you did not have an opportunity to call ahead, our receptionist will alert the critical care staff the moment you arrive so they can prepare our state-of-the-art facilities for your animal’s specific emergency. While our staff cares for your animal, relax in our clean, spacious waiting area and help yourself to complimentary tea or coffee from our automatic Keurig machine. After your animal’s emergency, our reception staff will send a medical record update to your home veterinary clinic, provide you with any necessary pharmaceuticals, and give you instructions for home care and monitoring.
If your animal is not having an emergency, VETSS recommends you make an appointment. When you arrive for your scheduled visit, our reception staff will greet you and help you fill out any required paperwork. You won’t be kept waiting long, but please help yourself to complimentary coffee or tea until the veterinarian is ready to see your animal.
You don’t need an appointment for a non-emergency visit—We welcome anybody, anytime. Those without appointments will be seen on a first-come, first-serve basis. After your appointment, the receptionist will update your animal’s medical record and answer any followup questions.
VETSS is conveniently located across the street from Charlottesville Albemarle Airport. Our large parking lot has plenty of shade. We are open 24-hours a day, including pharmacy!
Frequently Asked Questions
We've answered some of the more common questions we receive about our veterinary practice below. Feel free to contact us if you would like more information or do not see your question answered here.
Q: Which payment options are available to customers?
A: For your convenience, we accept Cash, Checks, Visa, MasterCard, Discover, and CareCredit. Payment is due at the time services are rendered.
A Payment Plan may be established with CareCredit to allow you to create the easiest payment option for your budget. Care Credit has an automatic 6-month NO INTEREST Plan available, as well as other plans. Care Credit can also be used with many (human) medical service providers. For financing approval, visit the Care Credit website.
We also accept pet insurance! For more information, contact us.
Q: Which types of pets do you see?
A: We see most types of small companion animals and exotic pets! Along with our dog and cat friends, we also see ferrets, rabbits, guinea pigs, potbelly pigs, chinchillas, hedgehogs, rats, mice, gerbils, hamsters, snakes (non-venomous only), sugar gliders, iguanas, monitors, turtles.... and more! We also see some farm animals, including chicken, geese, turkeys, and goats.
For bird care, we partner with Dr. William Olkowski, an avian specialist at nearby Cedarcrest Animal Clinic.
For more information on the pets we care for, see our services.
Q: Which types of pets do you NOT see?
We would love to help every creature in need, but don't have the facilities to care for large farm animals, like horses and cows.
For more information about the pets we care for, see our services.
Q: Does my pet need an appointment?
A: For non-emergency problems, a scheduled appointment will allow you and your pet the opportunity to share your concerns with the veterinarian and hospital medical team.
We accommodate walk-ins on a first come first serve basis during business hours on Monday through Saturday. Additional fees apply. Emergency cases are seen immediately 24 hours a day, 7 days a week.
Visit Us or Talk to Our Team
Phone, email, hours, tours, directions and forms
Use our convenient appointment request form to book online